okey play Privacy Policy

When you register an account on okey play, we collect personal information that is necessary to verify your identity and provide you with a safe, compliant gaming experience in the Philippines. This includes your full name, date of birth, residential address, email address, and mobile number. During the account verification process, we may also request a government-issued ID or other supporting documents to confirm that you meet the minimum age requirement of 21 years old. When you make deposits or withdrawals, we collect transaction details including the payment method used, the amount in Philippine pesos (PHP), and the date and time of the transaction. We also collect technical data automatically when you use our platform, such as your device type, operating system, browser type, IP address, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall performance of the service for Filipino players. All information collected is used solely for the purposes described in this policy and is not sold or rented to any third party.

The personal information you provide to okey play is used to operate and manage your account, process your deposits and withdrawals in PHP, and ensure that all activity on the platform complies with applicable laws and regulations in the Philippines. We use your contact details to send you important account notifications, such as transaction confirmations, security alerts, and updates to our terms or policies — these communications are service-related and are not optional marketing messages. Your identity and age verification data is used to fulfil our legal obligations under Philippine gaming regulations and to prevent underage access to the platform. Transaction records are retained for financial compliance and audit purposes, and may be reviewed internally if a dispute or investigation arises. We may use aggregated, anonymised data about platform usage to improve our features, fix technical issues, and understand how Filipino players interact with the service — this data cannot be used to identify any individual player. If you have opted in to receive promotional communications, we may use your email or mobile number to send you relevant offers; you can withdraw this consent at any time by contacting our support team. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

okey play does not sell, trade, or rent your personal information to any third party for their own marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — for example, payment processors who handle PHP transactions, identity verification partners, and cloud infrastructure providers — but these parties are contractually bound to use your data only for the specific purpose for which it was shared and to maintain appropriate security standards. In certain circumstances, we may be required by law to disclose your personal information to government authorities, regulatory bodies, or law enforcement agencies in the Philippines, and we will comply with such lawful requests. If okey play undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will not disclose your personal information to any other third party without your explicit consent, except where required by law or necessary to protect the safety and security of the platform and its users. Any third-party service providers we engage are assessed for their data protection practices before being granted access to player information. You have the right to request details about the categories of third parties with whom your data has been shared by contacting our support team.

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, misuse, or disclosure. All data transmitted between your device and the okey play platform is encrypted using industry-standard protocols, and sensitive account information is stored in secured systems with restricted access controls. Our security practices are reviewed regularly to ensure they remain effective against evolving threats, and staff who handle personal data are trained on their data protection responsibilities. We retain your personal information for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations in the Philippines, including financial record-keeping requirements. When your data is no longer required for these purposes, it is securely deleted or anonymised in accordance with our internal data retention schedule. If you believe that your account security has been compromised, you should contact our support team immediately so that we can take appropriate action to protect your account. While we work hard to protect your data, no system is completely immune to risk, and we encourage you to use a strong, unique password and to keep your login credentials confidential.

As a player based in the Philippines, you have rights over your personal data under applicable data protection laws, including the right to access the information we hold about you, the right to request corrections to inaccurate data, and the right to request the deletion of your data where it is no longer necessary for the purposes for which it was collected. You may also request a copy of your personal data in a structured, commonly used format, and you have the right to object to certain types of processing, including direct marketing communications. To exercise any of these rights, you can contact our support team using the email address listed in the footer of this page, and we will respond to your request within a reasonable timeframe in accordance with our legal obligations. We may need to verify your identity before processing a data access or deletion request to ensure that we are responding to the correct individual. If you are not satisfied with how we have handled your personal data or responded to a request, you have the right to raise a concern with the relevant data protection authority in the Philippines. We are committed to resolving any privacy concerns promptly and transparently, and we treat all data subject requests with the same level of care regardless of the nature of the request. For more information about how we handle your account and personal information, you can also visit our FAQ page.