Play Safe Player Protection Self-Exclusion Deposit Limits

okey play Responsible Gaming

At okey play, we believe that gaming should always be a fun and controlled activity. This page outlines the tools, guidelines, and support resources available to all Filipino players who want to keep their gaming experience safe and enjoyable.

Set Session Time Limits Control Your Deposits Self-Exclusion Available 24/7 Support Access Track Your Activity Age Verification 21+ Gaming Should Be Fun Take a Break Anytime Set Session Time Limits Control Your Deposits Self-Exclusion Available 24/7 Support Access Track Your Activity Age Verification 21+ Gaming Should Be Fun Take a Break Anytime

Safe Play Tools Available to You

okey play provides practical tools that put you in control of your gaming activity at all times.

Deposit Limits

Set a daily, weekly, or monthly deposit cap in PHP to keep your spending within a budget you are comfortable with. Limits take effect immediately and can only be lowered right away — increases require a cooling-off period to protect you from impulsive decisions.

Session Time Limits

Choose how long each gaming session can last before you receive an automatic reminder or are logged out. Keeping sessions short and intentional is one of the most effective habits for maintaining a healthy relationship with gaming over the long term.

Take a Break

If you feel you need a short pause, you can activate a temporary break of 24 hours, 7 days, or 30 days directly from your account settings. During a break, your account is suspended and no deposits or bets can be placed, giving you space to reset.

Self-Exclusion

For players who need a longer break, self-exclusion closes your account for a minimum of six months or permanently. Once activated, this cannot be reversed during the exclusion period, and our team will not accept any requests to reopen the account early.

Recognising Problem Gambling

Gaming is meant to be an enjoyable leisure activity, but for some players it can become a source of stress or financial difficulty. At okey play, we encourage every Filipino player to regularly check in with themselves and be honest about how gaming fits into their daily life. Problem gambling does not always look the same — it can develop gradually and may not be obvious at first. The earlier you recognise the signs, the easier it is to take action and get back in control. If you are unsure whether your gaming habits are healthy, the checklist on the right is a good starting point for reflection.

If you answer "yes" to three or more of these questions, we strongly encourage you to use our self-exclusion or take-a-break tools, or to reach out to a professional support service in the Philippines.

Ask Yourself These Questions

  • Do you spend more money on gaming than you originally planned, or more than you can comfortably afford?
  • Have you tried to cut back on gaming but found it difficult or impossible to stop once you start?
  • Do you find yourself chasing losses — continuing to play in order to win back money you have already lost?
  • Has gaming caused tension, arguments, or concern among your family members, friends, or colleagues?
  • Do you feel restless, irritable, or anxious when you are not able to play, or when you try to reduce how much you play?
  • Have you borrowed money, sold belongings, or neglected bills in order to fund your gaming activity?

Support Resources for Filipino Players

You are never alone. These organisations provide free, confidential support for anyone in the Philippines affected by problem gambling.

NCMH Crisis Hotline

The National Center for Mental Health (NCMH) in the Philippines operates a 24-hour crisis hotline available to anyone experiencing mental health difficulties, including those related to problem gambling. Their trained counsellors can provide immediate emotional support and refer you to appropriate services. The hotline is free to call and completely confidential. Reaching out early can make a significant difference in your recovery journey. You can contact NCMH at 1553 from any landline or mobile number within the Philippines.

Gamblers Anonymous PH

Gamblers Anonymous Philippines is a fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from a gambling disorder. Meetings are held regularly in various locations across the Philippines and are open to anyone who has a desire to stop gambling. The programme is based on mutual support and personal accountability, with no fees or dues required to participate. Many Filipino players have found lasting recovery through the community and structure that Gamblers Anonymous provides. Contact details and meeting schedules are available through their local chapters.

Contact okey play Support

If you would like to activate any of the responsible gaming tools on your account — such as deposit limits, a temporary break, or self-exclusion — you can do so directly through your account settings or by contacting our support team. Our team is available to assist you without judgement and will process your request promptly. You can reach us by email at [email protected]. All responsible gaming requests are treated with the highest level of confidentiality and are handled as a priority. We are committed to supporting every Filipino player who reaches out to us for help.

Your Wellbeing Comes First

Gaming at okey play should always be enjoyable and within your means. If you have questions about your account, want to review your activity, or need to access any of our safe play tools, log in to your account or visit our FAQ page for more information.